Free Shipping Policy

Free Standard Shipping on orders over $100 [All taxes and fees are borne by us]

Shipping Addresses

• Shipping is only valid for shipping addresses in the United States excluding Alaska, Hawaii
• We do not deliver to FPO, APO, and PO Box addresses.

Shipping Methods

• All orders are shipped out via UPS or USPS or Fedex.

Shipping & Delivery Estimates

• If you purchase an item that is in stock, your order will usually be shipped the next business day, but please understand that there may be instances where it may take longer. 
• Our items are already in our U.S. warehouse and can generally be shipped within 48 hours on business days.
• FREE - Domestic Shipping is Subject to 12-20 Working Day Shipping Time (include Order Process).
• When force majeure is encountered, processing of orders will be delayed.
• Please know that all estimated times are based on business days.

Orders Tracking

You will be sent at least 2 emails for each order you place:

• Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details.
• Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. For exact locations of your shipment, please track your items on the carrier's official website.

Note

You, as a customer, are responsible for providing Clihome the Correct Mailing Address. Clihome is NOT responsible for items that have been mailed to the provided address, if that mailing address was entered incorrectly by you, the Customer. We, at Clihome, will try to track down the product if it was returned to sender. Not all packages that are mailed to incorrectly provided addresses are Returned. These Packages are considered LOST or STOLEN after being delivered. Clihome is NOT RESPONSIBLE for lost or stolen Packages once Delivered. Please contact your local Post Office and provide them with your tracking number for further assistance.

Packages are not insured, so make sure you are shipping to a secure location.

Return & Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

You will be responsible for paying for your own shipping costs for returning your item.

Additional non-returnable items:
Gift cards
Downloadable software products
To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hi@alipuinc.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hi@alipuinc.com and we will send you our delivery address via email.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

Before returning your product, please contact us by email to get the shipping address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Order Cancellations

Order Cancellation before Shipment:
If you need to cancel your order, you must cancel within 24 hours to receive a full refund.
To cancel your order, please go to “My account” and click “orders”. Fill in detailed information to cancel order. Your refund will be processed and a credit will automatically be applied to the original method of payment within 3-7 business days.
Order Cancellation after Shipment:
We do not support online cancellation of orders after delivery, please contact us hi@alipuinc.com and we will cancel the order for you in the background after confirming the information and recall the goods.